Planning your travel:

Getting from A to B starts with planning your journey. There are a few ways to find out which bus you need:

• use the Trip Planner on the Metro website, or through the MetroTas app
• view Metro timetables online or at bus stops
• contact the Metro information Hotline on 13 22 01

Metro Tas app:

Everything you need to navigate the Metro Tasmania bus network is in the palm of your hand! With the new Metro app, getting where you need to go has never been easier, with helpful features like:

Real-Time Tracking: see where your bus is and when it will arrive.

Trip Planner: Plan your journey with Metro’s easy-to-use Trip Planner.

Nearby Bus Stops: Find your closest bus stops and upcoming buses.

Timetables: Plan ahead with Metro timetables.

Favourites: Customise your Metro experience by saving a favourites list of stops and destinations.

Network Updates: Stay informed with alerts and disruptions.

GreenCard Management: manage your GreenCard account on the go.

Download the app and get on board with the better way to plan your trip!

Who this service is for

Everyone

Cost

Metro is currently offering Free Travel, as per the Tasmanian Government’s cost‑of‑living initiative – find out more here.

For full fare details outside of this period, please visit: https://www.transport.tas.gov.au/public_transport/fares

Metro GreenCard:

For a faster and safer travel experience with Metro, is it recommended that you obtain a GreenCard. Top it up with credit to make catching a bus easier, quicker and cheaper.

With a GreenCard, you’ll benefit with:

• 20% discount on all fares;
• transfer between buses for free within 90 minutes; and
• fares capped at low rates for all-day travel

You can set up a convenient automatic top up online, or you can add credit to your GreenCard as you need it via: the MetroTas app, at a GreenCard agent, online or on a bus (cash only).

Opening Hours

Metro Information Hotline – available from 7am to 6pm, Monday to Friday.

Hobart Metro Shop – 40 Elizabeth Street, open 8am to 4.30pm, Monday to Friday.

Springfield Metro Shop – 212 Main Road Moonah, open 8am to 4.30pm, Monday to Friday

Launceston Depot Office – 168 Wellington Street, open 8.30am to 5pm, Monday to Friday.

Burnie Depot Office – 28 Strahan Street, open 8.30am to 5pm, Monday to Friday.

Accessibility Support

As of January 2023, all our buses are now completely accessible.

How this service is delivered

• Face-to-face

  Our customer service teams in Metro Shops and depots are there to help you with all enquires related to timetables and services, lost property, compliments and complaints, feedback etc. The Metro Shop is also a GreenCard agent, allowing you to apply for a new card, replace a lost or stolen card, and top up your card quickly and easily in person.

  South – Hobart Metro Shop: 40 Elizabeth Street, open 8am to 4.30pm, Monday to Friday.
  South – Springfield Depot Metro Shop: 212 Main Road Moonah, open 8am to 4.30pm, Monday to Friday

  North – Launceston Depot Office: 168 Wellington Street, open 8.30am to 5pm, Monday to Friday.
  North – Burnie Depot Office: 28 Strahan Street, open 8.30am to 5pm, Monday to Friday.

• Call or visit us online

  Call 13 22 01 for timetable and service information, wheelchair and disability accessible information, and general enquiries. The Metro Information Hotline is available from 7am to 6pm, Monday to Friday.

  Visit metrotas.com.au for full details on our services.