Access Mental Health Helpline

Emergency? Call Triple Zero (000) or visit an Emergency Department.

Access Mental Health is a mental health support, triage, and referral phone line delivered by the Department of Health, Tasmania in partnership with Lifeline Tasmania.

It operates 24 hours a day, 7 days a week to support the Tasmanian community and make it easier to access to the Tasmanian mental health system.

Anyone in Australia can call Access Mental Health on 1800 332 388 for:

  • immediate counselling support over the phone
  • information about the Tasmanian mental health system
  • help making a referral to public mental health services.

If you are a current consumer, you can call Access Mental Health to get in touch with your community team. GPs and other treating health professionals can also call Access Mental Health to make referrals.

Access Mental Health is operated by skilled and experienced mental health professionals. Wherever you are in Tasmania, you will speak with someone who understands the Tasmanian mental health system and the mental health services available near you.

Who this service is for

You may wish to call Access Mental Health when you or someone you know is:

  • showing obvious changes in mood
  • behaving in a disorganised manner
  • seeing things that aren’t there
  • hearing voices
  • expressing strange thoughts
  • very anxious and fearful
  • expressing suicidal ideas or thoughts.

Cost

Free

Opening Hours

24 hours a day, seven days a week

How this service is delivered

  • Call or visit us online

    Call us 24 hours a day

More Information

For more information download our Mental Health Services Helpline brochure:

Download Brochure

Updated: 22/10/2024

Provided by

What is IAR?

  1. Level 4 - High Intensity

    High Intensity

    At level 4, you will require support from a range of health professionals, such as psychiatrists, psychologists, and social workers. This is needed, as you are experiencing severe symptoms and your mental health is significantly impacting your day- to- day functioning. Access to these services will require a referral from your GP or other mental health professional as a personalised plan will need to be developed to help you manage your mental health. You can be seen in the community, or an outpatient in a hospital.

    More information
  2. Level 5 - Acute and specialist services

    Acute and specialist services

    Level 5 will require intensive support from a number of specialists. This may be case managers, psychiatrists, social workers, occupational therapists, psychologists and drug and alcohol workers. You may be treated in hospital, or in the community by outreach workers. A team of professionals will coordinate your care and mental health recovery.

    If life in danger call Triple Zero 000          Call 13 11 14 for 24/7 Crisis Support

    More information
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