Carer Gateway, an Australian Government program, is the single point of contact for carers providing unpaid care and support to a family member or friend with disability, mental ill health, chronic or life-limiting illness, alcohol or other drug dependence or who is frail and aged.

Carer Gateway services can be accessed in-person, over the phone or online via a video call. Support and services are free and may look like:

• Help with navigating the range of available services
• Help with referrals
• Tailored support packages to help at home
• Talking through your feelings and emotions with a counsellor
• Help to achieve goals with a carer coach
• Wellbeing events
• Connection with other carers
• Help with accessing residential respite (if the person you care for is over 65, or 50 if Aboriginal or Torres Strait Islander)
• 24/7 emergency support

Care2Serve, the service arm of Carers Tasmania, is the Tasmanian provider of the Carer Gateway program and connects Tasmanian carers to free support and services available through Carer Gateway.

Who this service is for

Carers who provide unpaid care and emotional support to a family member or friend with disability, chronic or life-limiting illness, mental ill heath, alcohol or other drug dependence, or who is frail or aged.

Cost

Free.

How this service is delivered

• Face-to-face

  Face-to-Face – You can visit one of the Care2Serve offices in Moonah, Launceston and Burnie.

• Call or visit us online

  Call – By calling 1800 422 737 and pressing 1 at the menu you will be connected to your local Carer Gateway provider.

  Online – Visit www.carergateway.gov.au to learn more about services that are available.

  Online skill courses – Visit https://skills.carergateway.gov.au/

  Online carers forum – You can join an online carers forum here https://forum.carergateway.gov.au/s/