How to Report Faults on FindHelpTAS

If you encounter a problem or fault while using the FindHelpTAS website, your report can help us resolve issues quickly and maintain a seamless experience for all users. Please follow these steps to report faults:

Step 1: Identify the Fault

• Clearly describe the issue you’re experiencing. This could include errors in website functionality, incorrect information, broken links, or accessibility problems.

Step 2: Gather Information

• URL of the Affected Page: Note the web address of the page where you encountered the issue.
• Description of the Problem: Provide a detailed description of the fault.
• Steps to Reproduce: If applicable, outline the steps you took leading up to the fault.
• Screenshots: If possible, take screenshots of the fault for clarity.

Step 3: Report the Fault

• Via Email: Send your fault report to admin@findhelptas.org.au. Include all the information you’ve gathered, along with your contact details for any follow-up.
• Contact Form:See below.

Step 4: Await Response

Once your report is submitted, you will receive an acknowledgment of receipt. Our team will review the issue and may contact you for further information.

Step 5: Follow-Up

If you don’t receive feedback or see the issue resolved within a reasonable timeframe, please feel free to follow up on your report via the same communication channel you used initially.

Tips for Effective Reporting

• Be Specific: The more details you provide, the easier it is for our team to understand and address the fault.
• Be Patient: We strive to address all reports promptly, but resolution times can vary depending on the complexity of the issue.

Feedback and Suggestions

Your feedback is valuable to us. If you have suggestions on how we can improve the fault reporting process or any other aspect of the FindHelpTAS website, please don’t hesitate to share your thoughts.